Data Deletion Instructions

Effective date: 23 September 2026

Last updated: 22 October 2026

If you'd like Guidy to delete your account and associated data:

Open the Guidy app.
Go to Settings.
Under Account, tap Delete Account.
Confirm. If you're prompted to sign in again first, that's a routine Firebase security check before a permanent deletion. It isn't an extra step you can skip.

This permanently deletes your account, together with the saved trips, saved places and trip history backed up to it, and clears them from the phone. It can't be undone. For everything the app knows about you, this is the complete deletion process.

Trip logs are kept, unlinked. The logs of trips you navigated, which we use to correct bus routes (see the Terms and Conditions and Privacy Policy), are not deleted. Deleting your account removes what ties them to you: the account code, the place names you searched for, and the walking parts at each end of every trip. Walking paths and walk reports you sent are kept unlinked in the same way (the account code is replaced with a random one, and the notes on reports are removed). All of these are deleted from our server 180 days after they arrived. To stop sending them without deleting your account, turn off "Share my trips" in Settings.

One exception, stated plainly. If you ever reported that a route was wrong or suggested a better one, those reports are kept after your account is deleted. They are what we use to correct the transit data for everyone, and a report about a bus route stays true regardless of who sent it. If you want yours deleted too, email the address at the bottom of this page with the email address on your account and we will remove them.

Deleting some of your data without deleting your account

You can remove individual items in the Guidy app and keep your account:

Saved places: open Saved Places, tap the delete icon next to a place, then tap Remove.
Trip history: open Trip History & Savings. Swipe a trip to delete just that trip, or tap the clear icon at the top and confirm Clear History to delete all of it.

Items you remove are deleted from the phone and from the copy backed up to your account straight away.

The lines that commute alerts use for your Home to Work trip are kept on your phone only; clearing the app's data or uninstalling the app removes them.

To have anything else deleted while keeping your account, such as your saved commutes, your display name or your route reports, email info@guidyapp.com from the email address on your account and tell us what to delete. We will delete it within 30 days and reply to confirm.

Questions about this process: info@guidyapp.com